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Shooting From The Hip
Observations From The Outside
Call Center Follies 
4th-Mar-2009 08:32 am
Going Mad - Simon
From a call that just came in to our Call Center...

CUSTOMER: "I can't use my ATM card. The machine won't take it. Why isn't it working?!?"

REP: "According to the system log, it says that you are putting in the wrong PIN number."

CUSTOMER: "I can't be putting in the wrong PIN number. I don't even know what it is!"

REP: *facepalm*
4th-Mar-2009 05:09 pm (UTC)
i had that job once
4th-Mar-2009 06:22 pm (UTC)
I did too, once. They think it's better for me to have as little contact with people as possible.
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